Front of house isn’t a waiting room for a real job. It’s one of the most important jobs we have.
At The Village Medical Practice Harrisdale, we know that a patient’s experience doesn’t start in the consulting room. It starts the moment someone walks through the door, or picks up the phone. That moment belongs to you.
Our administration team sets the tone for everything that follows. We take that seriously, and we look for people who do too. That’s why we call it front of house: you’re the face of our organisation, and the first and last smile our patients will see.
What we’re looking for
A medical background is strongly preferred, but you don’t need one. You don’t need years of experience in a GP practice either. What you do need is harder to teach:
- genuine warmth, the kind that makes people feel welcome, not processed
- the ability to stay calm, kind and competent when things get busy
- strong attention to detail, because in a medical setting, details matter
- a service mindset: you take pride in making things smooth for patients and colleagues
- the kind of reliability that means people don’t have to wonder whether you’re on top of things.
Experience in healthcare administration is a definite plus. But attitude, character and a genuine investment in doing the job well will always matter more to us than a well-worn CV.
What it’s like to work here
The Village is a well-run, busy practice with a strong and personal team culture. You’ll be part of a front of house and admin team that works closely together, supported by clear systems and a management team that actually listens. Our regular admin team meetings are a chance to speak to our GP owners directly and work with them to make The Village even better.
It’s not always easy work. Patients can be anxious, days can be demanding, coffees don’t make themselves, and the pace doesn’t always let up. But it’s meaningful work. You’ll see the difference you make, in real time, with real people.
We invest in our admin team. We want people to grow with us, take on more responsibility over time, and feel genuinely proud of where they work.
An honest word
We’re selective about who joins our team at every level. Our front desk represents The Village, and we take that seriously.
If you’re looking for an easy job where no one asks much of you, we’re probably not the right fit. If you want to be part of something you’re proud of, come and tell us about yourself.
Get in touch
Contact our Business Operations Manager at hello@village-medical.com.au. Tell us a bit about who you are, what experience you have, and why you think you’d fit in at The Village.